Service Desk Coordinator

Omni-Health Pte Ltd · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
MYR 3500 - 4500
Omni-Health Pte Ltd is seeking a dedicated Service Desk Coordinator to join our team in Bali. This role is crucial in ensuring smooth operations and excellent customer service. As a Service Desk Coordinator, you will be the first point of contact for our customers, handling inquiries, issues, and requests efficiently. This position offers a competitive salary and a dynamic work environment in one of Bali's most vibrant locations.

📋 Tanggung Jawab Pekerjaan

Manage incoming customer inquiries and support requests via phone, email, and chat.,Provide timely and accurate information to customers regarding our services and products.,Escalate complex issues to the appropriate teams for resolution.,Maintain and update customer records and support documentation.,Monitor and report on service desk performance metrics.,Train and mentor new team members on customer service best practices.,Ensure compliance with company policies and procedures.,Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Information Technology, or a related field.,Minimum 2 years of experience in a customer service or service desk role.,Strong communication and interpersonal skills.,Proficiency in English, both written and spoken.,Experience with customer relationship management (CRM) software is a plus.,Ability to work well under pressure and manage multiple tasks simultaneously.,Familiarity with IT service management frameworks (e.g., ITIL) is a plus.,Willingness to travel to different locations in Bali as needed.

🛠️ Keahlian

Customer serviceProblem-solvingCommunicationTime managementCRM softwareIT service management
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