Outlet Captain (Hospitality & Tourism) - Bali

Join TBI Group, a leading hospitality and tourism company, as an Outlet Captain in the vibrant heart of Bali! We are seeking a dynamic and experienced professional to oversee daily operations at our premium outlets in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Seminyak. As an Outlet Captain, you will be the face of our brand, ensuring exceptional guest experiences and driving sales growth. With a salary range of Rp 3.500.000 - Rp 3.850.000 per bulan, this is a fantastic opportunity to be part of a growing and reputable company in the hospitality industry.

At TBI Group, we pride ourselves on delivering unparalleled service and creating memorable experiences for our guests. Our outlets are known for their unique ambiance, high-quality products, and exceptional customer service. As an Outlet Captain, you will play a crucial role in maintaining our high standards and ensuring that every guest feels welcome and valued.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the outlet, including staff scheduling, inventory management, and sales reporting.
• Ensure exceptional guest experiences by providing outstanding customer service and resolving any issues promptly.
• Drive sales growth through effective upselling, cross-selling, and promotional strategies.
• Manage and train staff to uphold our high standards of service and professionalism.
• Monitor and maintain the cleanliness and presentation of the outlet to ensure a welcoming environment for guests.
• Collaborate with other departments to ensure seamless integration of services and products.
• Participate in regular meetings and training sessions to stay updated on company policies and procedures.
• Represent the company at events and promotions to enhance brand visibility and customer engagement.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within the hospitality or retail industry.
• Proven track record of driving sales growth and improving customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with staff and customers.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Familiarity with POS systems such as Clover, Square, or Lightspeed.
• Ability to work well under pressure and in a fast-paced environment.
• High school diploma or equivalent. Bachelor's degree in Hospitality Management or a related field is a plus.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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